All,<br />It's the customer’s decision to give it up. If they want a discount, trade the box in, if not keep the box and pay the full price. <img border="0" title="" alt="[Big Grin]" src="images/icons/default/grin.gif" /> <br />Not that I agree with paying any install at all, you see. I recon all providers have to wake up to themselves and if they bind you to a contract then it should be a free install!!!<br />If it's on a monthly basis, then yeah sure, charge for the equipment as you don't know how long they'll be on for. <img border="0" title="" alt="[Roll Eyes]" src="images/icons/default/rolleyes.gif" />