C'mon ew_289, its not a proper definition for the cancellation of the contract condition. Quality varies by the ppl view so the channels. Dept.of Fair Trading can not resolve any issue based on personal definitions. If by any, the channel would be good or bad and considered as technical problems. If the channel/signal lost then there is a legal base to cancell the contract if not covered by the contract. All I can say, the customer must be very carefull when signing the contract to any Pay-TV company even the little points/details can be very costly in time. Regards...