Well to be fair and hear both sides, I just rang UBI, and spoke to one of the women in customer service, I'm kicking myself I didn't ask her name, and she told me different things. More pleasing things.<br /><br />She said over the next 2 months, UBI will be contacting all legitimate customers to organise when it is possible for UBI to send out a technician free of charge, regardless of where you live, to install the new box, which will remain the property of UBI.<br /><br />In regards to the old box, she clearly repeated twice to me that you DO NOT have to give in your old TARBS box. You are more than welcome to keep it, and if you choose to keep it, the new UBI box is STILL provided free of charge.<br /><br />If this is indeed the situation, I have no problem with this, as it is completely fair to both customers and UBI.<br /><br /><br />However, seeing as both myself and VCValiant have been told two different things from UBI's call center, Liski, I think it would be wise if you could confirm for us which of the two different comments are true, to put an end to this discussion.<br /><br />I hope for UBI's sake what I was told is what is going to happen.<br /><br />RATLSNAKE