What is sadder is the one that approves the decisions of the CSO's who haven't got life and parental experience, these team leaders and managers do have these experiences, so it comes down to them just not having a heart or being able to empathise with another struggling parent for whatever reason that parent/s may be struggling!

Even doctors have a heart and for their profession you can understand why they have to make the calls they do, but they still do it with empathy...