Something for you all to read <br /><br />Extract from the department of fair trading <br /><br /><br />When do you have a right to a refund?<br />Simply, a refund would be in order if the goods:<br />• have a fault that you could not have known about when you purchased them<br />• do not do the job that you were led to believe they would do <br />• do not match a sample you were shown <br />• Are not as they were described.<br />Remember:<br />• you cannot ask for a cash refund if you did not pay cash <br />• you might only be entitled to a part refund if the goods have been used or the goods were bought on terms. <br /><br /><br />Don't believe everything you read<br />"No refunds" signs are illegal. If you buy a faulty product and you weren't aware of the fault at the time of the sale, you can usually return it to the store and expect either:<br />• a repair <br />• a replacement or <br />• a refund. <br /><br /><br />What if I simply change my mind?<br />If you simply change your mind and want to return the goods, the seller doesn't have to accept the goods back and give a refund. If the seller is prepared to exchange or give you a credit note, it is an expression of goodwill.<br /><br /><br />Your obligations as a customer<br />If you ask for a refund you should:<br />• report the fault and return the goods as soon as possible <br />• give details of the fault and what remedy you would like <br />• provide proof of purchase <br />• be sure you did not cause the fault <br />• stop using the faulty goods until they can be returned <br />• look after the goods until they are returned. <br /><br /><br />Rights of a trader<br />A trader does not have to provide a refund if:<br />• no proof of purchase is offered <br />• customers simply change their mind <br />• the goods have been damaged after purchase <br />• customers knew, or should have known about any faults when they bought the goods, for example as seconds. (However, if a second has a fault that the customer was not aware of, or could not have discovered upon a reasonable inspection, when the item was bought, they would be entitled to a refund, repair or exchange). <br /><br /><br />Services supplied by a company<br />Services supplied by a company must be carried out with due skill and care. This means that they should be of a standard and quality that could be reasonably expected from a competent person in that particular trade or industry.<br />You should make it clear to the service provider what you want done. If you insist on having a service carried out in a particular way or with particular materials against the service provider's advice, the service provider cannot be held responsible if the result is unsatisfactory because the method or materials were unsuitable.<br />If the service provider fails to meet its obligations, you can claim compensation for expensed incurred as a result of loss or damage.<br />Some service providers try to limit their responsibility by using signs like 'No responsibility for loss or damage' or 'Goods left for repair at your own risk'. These signs are misleading. A consumer must generally be compensated for repairs or services that are not carried out with appropriate care and skill. For instance, carpet cleaners are responsible for making sure that their cleaning method doesn't result in carpet shrinkage.<br /><br /><br />What is a credit note?<br />If you return an item because you no longer fancy it then the retailer is not obliged to give you a refund. They may instead give you a credit note in exchange for taking the item back. The credit note will allow you to buy something else at the store. It is a goodwill gesture on the part of the retailer. If you are returning goods because they are faulty, you may be within your rights to refuse a credit note and demand a full refund, or alternatively a replacement or repair.<br />Often when a credit note is issued, little consideration is given to matters such as time limits eg. what if you cannot decide on another purchase in a reasonable time, or what happens at the end of the set time limit? It is important that you negotiate these points at the time that the credit note is issued.<br /> Top of page<br />Unable to resolve a refund problem?<br />If after contacting the trader you still cannot solve a refund issue you can contact Fair Trading.<br /> <br /><br /><br />NSW Office of Fair Trading <br />1 Fitzwilliam Street, Parramatta NSW 2150 Australia <br />Tel: 61 2 9895 0111 Fax: 61 2 9895 0222 TTY: 61 2 9338 4943 <br />Disclaimer/Copyright and Linking Policy/Privacy Statement <br />© NSW Office of Fair Trading All rights reserved<br />So what does this mean <br /><br />Well if you purchased a “Grey import” so to speak you still have rites only the person and or Company that sold you the product has to make good on any defect <br /><br />i would go for the refund option my self