Please keep an eye out for an On-Air Announcement regarding the UBI changes.

any idea or pics as to what the box will look like. also if you purchased the box will you be able to keep the new one or will UBI own it

Uruguay,<br /><br />There will be more information regarding the decoder and pricing at a later date.

</font><blockquote><font size="1" face="Arial, Tahoma, Verdana">quote:</font><hr /><font size="2" face="Arial, Tahoma, Verdana">Originally posted by Uruguay:<br /><strong> any idea or pics as to what the box will look like. also if you purchased the box will you be able to keep the new one or will UBI own it </strong></font><hr /></blockquote><font size="2" face="Arial, Tahoma, Verdana">Don't expect anything too flash. I bet it's going to be something cheap.

I have just been on the phone with UBI, "Georgette" was the representative. She mention the new box will be in excess of $400.<br />She went on to say that if you do not want to swap, will have to pay the full amount. I suppose this is fair, but the she said "If you do swap the new box will be yours to use as lon as you like, we will only ask for it if you cancel the subscription.<br /><br />So correct me if im wrong, we have just paid $220 for an ex tarbs box, Ubi is forcing us to pay $400 plus for a new box or give up the tarbs box completely and own no box because that take it back if you ever cancell you subscription and be leftwith nothing!<br /><br /><br />Please explain!!!!

If this is what they are going to do, then this is something I'm sure the ACCC will find interesting, and I'll be more than happy to raise this with them.<br /><br />"To continue using our service you pay us for, give us something YOU own, and we will give you something in return that you DON'T own, otherwise cough up $400+ if you want to continue using a service you already pay for, or tough luck!"<br /><br />I'm sorry, but this is a no B.S version of what UBI is telling all its customers, and it is just plain wrong!<br /><br />RATLSNAKE<br /> <br /> <small>[ 04. April 2006, 02:47 PM: Message edited by: RATLSNAKE ]</small>

Well to be fair and hear both sides, I just rang UBI, and spoke to one of the women in customer service, I'm kicking myself I didn't ask her name, and she told me different things. More pleasing things.<br /><br />She said over the next 2 months, UBI will be contacting all legitimate customers to organise when it is possible for UBI to send out a technician free of charge, regardless of where you live, to install the new box, which will remain the property of UBI.<br /><br />In regards to the old box, she clearly repeated twice to me that you DO NOT have to give in your old TARBS box. You are more than welcome to keep it, and if you choose to keep it, the new UBI box is STILL provided free of charge.<br /><br />If this is indeed the situation, I have no problem with this, as it is completely fair to both customers and UBI.<br /><br /><br />However, seeing as both myself and VCValiant have been told two different things from UBI's call center, Liski, I think it would be wise if you could confirm for us which of the two different comments are true, to put an end to this discussion.<br /><br />I hope for UBI's sake what I was told is what is going to happen.<br /><br />RATLSNAKE

All new UBI IRDs that will be given out to subscribers FREE will remain the property of UBI WORLD TV.

VCValiant,<br /><br />If your a current UBI subscriber you will receive the FREE box upgrade but the new UBI IRD will remain the property of UBI WORLD TV.<br /><br />You can keep the ex-TARBS and do as you please with it.

</font><blockquote><font size="1" face="Arial, Tahoma, Verdana">quote:</font><hr /><font size="2" face="Arial, Tahoma, Verdana">Originally posted by Liski:<br /><strong> VCValiant,<br /><br />If your a current UBI subscriber you will receive the FREE box upgrade but the new UBI IRD will remain the property of UBI WORLD TV.<br /><br />You can keep the ex-TARBS and do as you please with it. </strong></font><hr /></blockquote><font size="2" face="Arial, Tahoma, Verdana">Thankyou for confirming that news Liski!<br /><br />I'm glad this controversy have been resolved.<br />I also think it should be noted that you may need to pass this official stance onto the Customer Service team, to avoid customer's being told incorrect & different information, like what happened to VCValiant.<br /><br />RATLSNAKE

RATLSNAKE,<br /><br />All the CCC were advised yesterday about the new pricing.<br /><br />What VCValiant was advised regarding $400 was for a full install which includes the new UBI IRD.<br /><br />No CCC member as of 11am yesterday would be advising customers that they need to give their ex-TARBS to UBI.<br /><br />If you subscribe before 28 April 2006 you will receive the FREE upgrade if you fail to join before that date then you will need to purchase the UBI IRD and then subscribe.<br /><br />The FREE box upgrade remains the property of UBI WORLD TV.<br /><br />The good thing is that the new UBI IRD will also be able to show FTA channels that are on Optus B3! UBI will not be restricting the FTA mode of the IRD.<br /> <br /> <small>[ 04. April 2006, 04:19 PM: Message edited by: Liski ]</small>

Liski how much will the box cost if people subscribe after 28 April 06?

</font><blockquote><font size="1" face="Arial, Tahoma, Verdana">quote:</font><hr /><font size="2" face="Arial, Tahoma, Verdana">Originally posted by Liski:<br /><strong> <br />The good thing is that the new UBI IRD will also be able to show FTA channels that are on Optus B3! UBI will not be restricting that FTA mode of the IRD. </strong></font><hr /></blockquote><font size="2" face="Arial, Tahoma, Verdana">That is very good news I know alot of people who will be happy about this <img border="0" title="" alt="[Big Grin]" src="images/icons/default/grin.gif" /> <img border="0" title="" alt="[Wink]" src="images/icons/default/wink.gif" />

Dan04,<br /><br />The pricing of the new UBI IRD has not been released yet.

Liski,<br /><br />do customers have to keep old tarbs boxes? or is there an option that they can swap old ones with the new ones and own them?

</font><blockquote><font size="1" face="Arial, Tahoma, Verdana">quote:</font><hr /><font size="2" face="Arial, Tahoma, Verdana">Originally posted by LAZERSAT:<br /><strong> </font><blockquote><font size="1" face="Arial, Tahoma, Verdana">quote:</font><hr /><font size="2" face="Arial, Tahoma, Verdana">Originally posted by Liski:<br /><strong> <br />The good thing is that the new UBI IRD will also be able to show FTA channels that are on Optus B3! UBI will not be restricting that FTA mode of the IRD. </strong></font><hr /></blockquote><font size="2" face="Arial, Tahoma, Verdana">That is very good news I know alot of people who will be happy about this <img border="0" title="" alt="[Big Grin]" src="images/icons/default/grin.gif" /> <img border="0" title="" alt="[Wink]" src="images/icons/default/wink.gif" /> </strong></font><hr /></blockquote><font size="2" face="Arial, Tahoma, Verdana">I'm one of them!!!

If what you are saying is true it is good news, but I explained that i was a subscriber and she told me that I will have to give my tarbs box in or pay $400 plus or a new ird. I asked her again if thiat is what she ment and she said that's right. She then sai "you will not need the old box anyway because it will be useless to you so you lose nothing". <br />I Repeat she said $400 for the box not a whole set up as I explained that I was a subscriber.

I was also told that I cannot buy my own compatible box and use the UBI subscription and she said no I can't. Is this true liski? I thought you would be able to use any compatible IRD2 box as long as it can take the right card.

VCValiant,<br /><br />UBI will not be selling Smartcard only subscriptions. The UBI STB and SC will be married and only work with the supplied UBI STB.<br /><br />Sharp,<br /><br />You can either give the ex-TARBS in or keep it but the UBI STB remains UBI property.<br /><br />If you purchase the UBI IRD then from what I know it will be your own property.

the company is not stupid because if it was like that everyone would get a campatable box and all it takes is one person to share there card then everyone will have free ubi.