</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by Dan04:<br /><strong> I think the customer serivce representitives @UBI need training badly! </strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">its the same for any pay tv company u ask them a techincal question they know nuthin about it ask them about what they offer and prices they know about it just the way it is not much ppl call up pay tv companies asking what encryption they use