megb68,<br /><br />There was a reason why he wasn't giving out receipts and its been sorted out. Regarding proving a receipt with a lesser amount well I have no idea about that.<br /><br />ELECSAT,<br /><br />The customer is reasonable for the equipment on their premise.<br /><br />If the equipment is faulty within the warranty then the Installer would of course replace any faulty equipment. If it falls outside of the warranty then the customer would liable for any fees.<br /><br />UBI only provide you with the Preferred Installer numbers as they know the MDS Decoders inside and out so they know what to do and most of them worked for TARBS.<br /><br />I have heard many complaints from customers who have called technicians that they have found in the Yellowpages or through friends who they asked to come to realign the dish and left with no settings changed in the decoder and the signal level and signal quality too low to pick up anything and had to call them back – the problem then become trying to get the technician to come back.<br /> <br /> <small>[ 22. May 2005, 09:39 PM: Message edited by: LISKI WORLD TV ]</small>