I am hoping for someone that works at UBI to please look into this problem.

Even on the adds through Ligtv there are two vertical black strips on either side and it looks like a 4:3 format and not full screen

It looks like they have "zoomed" in and it should be "zoomed" out to get a clearer picture, the text is very blurry and at times unreadable, it's as if it's streaming from the Internet!