it has been a pethetic moment when we subscribe with such a company and 4 a sudden the channels disapare..i understand they might put new channels in but y the hell they take off one whole line up like the arabic channels?...and any of u guys got them back yet ..coz im still waiting 4 the signal!!

sookeye06,<br /><br />There has been a scroll for the past few days advising customers to put their IRD on standby for 1minute and then wait a few minutes and should be fine.

Yes mine worked ok

What language was that scroll?

English/Spanish

I hope they do that short of important scrols in Turkish and Arabic language too.Save me some petrol and time....

mine is off since yesterday afternoon. puting on standby didn't solve the problem this time. Still waiting <img border="0" title="" alt="[Frown]" src="images/icons/default/frown.gif" />

yeah its all bullshit!!..im gona cancell the account..but i have to wait six month

Putting the IRD on StandBy for 1min and/or doing a Mapping Channels should slove the problem.<br /><br />If you still have a problem why don't you call UBI and get some Tech Support.<br /><br />Simple!

what is that number liski? on the website there is no tech help number. 1300 400 800 only saying UBI is closed.<br /> <br /> <small>[ 19. June 2005, 03:09 PM: Message edited by: ShaRp ]</small>

You need to call UBI 1300 400 800 and then the CSR will transfer your call to Tech Help.<br /><br />Mon-Fri 0900 - 2000<br />Sat 0900 - 1700

BEEEEPPP. wrong answerrrr. try to get technical help after 5pm and get back to me.

"Subscription Contract Terms & Conditions"<br /><br />B. OUR(UBI) RIGHTS AND OBLIGATIONS<br /> 3.2- WE (UBI) shall not be liable to you (MEMBERS,SUBSCRIBERS) for any delay or interruption of the Service,changes in programming or any programming errors...<br /> <br />THIS IS THE CONTRACT MEMBERS SIGNED ...<br /> EVERYONE SHOULD READ AND UNDERSTAND THIS CONTRACT "LISKY WORLD TV" WILL SEND TO ANYONE WANTS TO HAVE IT.

</font><blockquote><font size="1" face="Verdana, Arial">quote:</font><hr /><font size="2" face="Verdana, Arial">Originally posted by LISKI WORLD TV:<br /><strong> You need to call UBI 1300 400 800 and then the CSR will transfer your call to Tech Help.<br /><br />Mon-Fri 0900 - 2000<br />Sat 0900 - 1700 </strong></font><hr /></blockquote><font size="2" face="Verdana, Arial">Sharp!!<br />Its Simple just ring them they ask for your customers account No and their is no problem.<br />If it shuts down during the weekend well thats bad luck but what I can't understand is a member has emailed me for help 3 times on friday and Saturday and he didn't ring them on friday WHY?? is he scared of the UBI's CSR. <img border="0" title="" alt="[Confused]" src="images/icons/default/confused.gif" /> <img border="0" title="" alt="[Confused]" src="images/icons/default/confused.gif" /> <img border="0" title="" alt="[Confused]" src="images/icons/default/confused.gif" />

Phil, thanks for the info but as i said on the other thread i called them on friday at 17:20 and tech help was closed!!!<br /><br />PS. Channels are finally back on Sunday at 8:00pm.<br /> <br /> <small>[ 19. June 2005, 08:28 PM: Message edited by: ShaRp ]</small>

Why are people so unkind. UBI has a set contact time table and if people call after hours well too bad. Then they need to call back on Monday. I think this stinks but until UBI get all departments in order we have no choice. At the beginning they didn't even have Saturdays. so there is at least progress in the right direction. Things can ony get better.(I hope)

Why<br />UBI is a small company running a tight ship at the moment I would think as they get richer they will be able to run a 24/7 for the customers but until that happens its tighten your belts UBI to save money.