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#17543
Thu 01 Sep 2005 02:47:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
I just tried contacting UBI customer Service about the loss of Turkish channels at 7:40pm, only to get the message that their customer service center is open 9am to 8pm on Monday to Friday EST and to call back during business hours. Does UBI operate on a different time zone than the rest of the Eastern Australia? Maybe Liski can look in to this poor service.
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#17544
Thu 01 Sep 2005 02:53:AM
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Joined: Feb 2004
Posts: 3,815
Mission Commander
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Mission Commander
Joined: Feb 2004
Posts: 3,815 |
seems like the trandponder is down no signal on 12613 H 22500
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#17545
Thu 01 Sep 2005 02:56:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
I assumed it would be something like that but the customer service center must have had an early mark tonight.
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#17546
Thu 01 Sep 2005 02:57:AM
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Joined: Mar 2005
Posts: 226
Mission Specialist Level 1
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Mission Specialist Level 1
Joined: Mar 2005
Posts: 226 |
It will be fixed, things are coming into plan for new channel lineup and channels so everything is ready for september1
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#17547
Thu 01 Sep 2005 03:02:AM
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Joined: Feb 2001
Posts: 4,142
Assistant Launch Director
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Assistant Launch Director
Joined: Feb 2001
Posts: 4,142 |
changes starting. Problem will happen<br />read also My post<br />
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#17548
Thu 01 Sep 2005 03:03:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
You guys are missing the point here. I have no doubt the problem will be fixed but to have no one answering at 7:40 pm when their business hours are 9am to 8pm is strange. That is my concern.
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#17549
Thu 01 Sep 2005 03:06:AM
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Joined: Feb 2001
Posts: 4,142
Assistant Launch Director
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Assistant Launch Director
Joined: Feb 2001
Posts: 4,142 |
Maybe there phones are overloaded and are ringing out. There are big changes happening tonight. So all be patient
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#17550
Thu 01 Sep 2005 03:09:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
That may be but then they should have a proper message indicating that all lines are busy and to ring back tomorrow. I believe that would be more professiona than what they have now. Also the line only rings twice before going to that message. Any way, it's something they can look into.
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#17551
Thu 01 Sep 2005 03:11:AM
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Joined: Feb 2001
Posts: 4,142
Assistant Launch Director
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Assistant Launch Director
Joined: Feb 2001
Posts: 4,142 |
Yes let liski know tomorrow. I bet his day will be full
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#17552
Thu 01 Sep 2005 03:21:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
They must have switched off the phones at the same time they started moving the channels. I've received over ten calls asking me about the Turkish channels. I should send Liski the invoice for after hours service provided to UBI. <img border="0" title="" alt="[Smile]" src="images/icons/default/smile.gif" />
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#17553
Thu 01 Sep 2005 03:34:AM
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Joined: Aug 2005
Posts: 130
Astronaut Level 3
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Astronaut Level 3
Joined: Aug 2005
Posts: 130 |
Well aren't you lucky to have a live update like this forum for what is happening on the spot........ Phil
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#17554
Thu 01 Sep 2005 04:18:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
Just to keep everyone up to date, the Turkish channels are back and they have cleared channel 33 for the new service starting tomorrow.
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#17555
Thu 01 Sep 2005 04:21:AM
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Joined: Jul 2005
Posts: 126
Astronaut Level 3
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Astronaut Level 3
Joined: Jul 2005
Posts: 126 |
We don't need this forum to know what is going on in the immediate future ie tomorrow. We know all about the re-organisation and about the channels that are about to come on air. What would be nice is to be informed of what is going to happen in the not so immediate future ie which channels UBI are trying to put on air.<br /><br />To find out about the re-organisation, all we have to do is to check out the UBI information channel.
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#17556
Thu 01 Sep 2005 04:55:AM
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Joined: Nov 2004
Posts: 64
Astronaut Level 2
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OP
Astronaut Level 2
Joined: Nov 2004
Posts: 64 |
Hey Paphos74 I think you got the topics mixed up. If you read through my posts you would realise I was having a go at UBI's customer service and nothing about current or future plans by UBI.
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#17557
Thu 01 Sep 2005 05:15:AM
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Joined: Aug 2005
Posts: 130
Astronaut Level 3
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Astronaut Level 3
Joined: Aug 2005
Posts: 130 |
Personally I think some members late a night have a bottle next to the keyboard, actually thats not a bad Idea I might have to dig one up myself
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#17558
Thu 01 Sep 2005 07:16:AM
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Joined: Oct 2004
Posts: 162
Astronaut Level 3
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Astronaut Level 3
Joined: Oct 2004
Posts: 162 |
so if its 12.01am sept the 1st 2005 the new channels will b on air.?? <img border="0" title="" alt="[Big Grin]" src="images/icons/default/grin.gif" /> <img border="0" title="" alt="[Big Grin]" src="images/icons/default/grin.gif" />
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