Unfortunately, the Signal Strength is not the issue. Half the time UBI doesn’t even send down the update and the other half is that the update sent down is corrupt!<br /><br />My suggestion is... Before they start business is to sort this out ASAP. Even if it means set up a transponder as the “home”, in the interim, to only supply clean, strong and<strong> UNCORRUPTED </strong> updates to the STB’s.<br /><br />But if they don’t want to loose any more potential customers… <strong> They have to do it NOW!!!</strong>