ex-yu or better still balkan style is when you book, request, demand any type of work and by the time they've finished the turkish coffee, gone to the loo, seen the neighbours, rang the auntie, thought about the job, the weeks over so they try again the next week but alas more of the same. Phone calls dont get answered, no courtesy calls that they wont be coming, so you sit at home like a dumbass just in case they call by and do what you wanted- now thats service!