The first contractor was in such a rush and was too busy talking on the phone. I personally installed the box myself while he filled out the form and then said here sign this as confirmation that you received the new box. As I said I only received the copy from the second contractor who even took the power lead and RCA leads as he was directed by UBI. What kind of shonky business is this? Don't worry Liski I have already made my complaint to UBI but this is a forum where all should be informed of what is happening out there. They can't even keep an appointment or get the number of boxes right.