Robert,

I asked you to PM me YOUR Customer ID by 10/04/08.

You posted in an open public forum the lady's FULL NAME and CUSTOMER ID which is not something that should be done - respect people's privacy.

It's not my fault that you were overseas and you weren't able to supply me YOUR Customer ID as required by 10/04/08. All RAF issues had to be completed by this date.

I don't work for a "non customer orientated company". If I did then I wouldn't of tried to help you in the first place - it's simply that there are rules and policies in place for customers and staff and that we all must abide by them. I tried to help but you weren't able to get back to me in time.

I won't be responding any further regarding this matter.