phill<br />1,get a quote from some other shop yo get what is wrong with your car <br />2, wright a letter of demand to the first shop on the this letter of demand say that the department of fair trading has asked you to wright this letter so that you can proceed with the case make it look good (ill email you one that i did to telstra )<br /><br />dont let them get away with it you pay taxes that pay for the department of fair trading SO USE THEM <br />keep on bad mouthing them is a good one but still use the DFT