Help<br />Good to hear a local and there are a few of us here on the forum from Eatons Hill/Albany Creek/Samford etc. Yes, what a coincidence. I disconnected from ISDN Bigpond today and I am going back to dial up for a brief period, then to an ADSL plan to a company of my choice. I would like to stay with Bigpond but they are outrageously too expensive and don't be conned by their new plans. They give you a discount for the first 6 months and screw you for the remaining 18. What I can't work out is, if Telstra/Bigpond had fairly priced plans, people would stay with them, but they are not fairly priced eg Unlimited 512/128 with Bigpond, stand alone is $79.00, just about 90% of the companies in Australia will give you the same for under $50.00 and with more download. There are many companies that can give you speeds from 1500/256 20 gig downloads, 6-12 months contract for $49.95. Telstra Bigpond are just too expensive and you cannot justify staying with them. If they charged an average of around $10.00 a month more than any other company, I would stay with them, but not for another 40 more. Regarding why you can't get access on the Cashmere exchange, I find that very odd as I personally know there are plenty of ports available in that exchange. Remember, Telstra, we're not all blind you know or stupid. If its not the port situation at Cashmere exchange, which it is DEFINITELY NOT...You must have another reason why you cannot get ADSL, maybe the RIM in your area needs to be updated, as I cannot see Telstra Bigpond giving other companies too much of a hard time telling them that ports are not available, when they really are available for easy use for Bigpond. For me if this happened to me, like I have done before, I would get my facts correct, then I would do again what I have done before. In this case Like said above, I would immediately put a written complaint to the industry ombudsmen and pass this matter to the ACCC. Again, I cannot see Bigpond doing this, because in this case it is not competition and the ACCC would love to see this and by the way I do know that Telstra does own the infrastructure including all the ports, but thats not an excuse.<br />Don't worry, I will keep you all informed as next Tuesday, I disconnect from ISDN (technician comes out), takes my ISDN box away, goes back to the Cashmere exchange, jumps me back to PSDN, then I will ring Bigpond and it only takes 2 minutes to revert back to dial up. Then I will make a decision what company I will choose and what excuses if any to stop me getting ADSL with another company. By the way, we're lucky to have all upgraded cables in our area, they go from my house to a pillar, then straight to the exchange, that simple.<br />Phil