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#19894
Tue 31 Jan 2006 04:24:AM
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Joined: Jun 2005
Posts: 224
Mission Specialist Level 1
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OP
Mission Specialist Level 1
Joined: Jun 2005
Posts: 224 |
A U>B>I customer called today to see why thy were getting not authorised channels since saturday last week,I went to check they can only watch TVE and CINELATINO and not other channel,I remaped the channels,force update and nothing changed.I told them to call U.B.i tomorrow morning,I think the card is faulty but I ma not sure.
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#19895
Tue 31 Jan 2006 12:26:PM
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Joined: Oct 2004
Posts: 1,684
Mission Pilot Level 3
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Mission Pilot Level 3
Joined: Oct 2004
Posts: 1,684 |
Tracesat Brisbane,<br /><br />If a customer gets PNA they should call UBI and get a rehit. Most customers call within mintues so they get the channels back within 30mins.<br /><br />Most of the times the reason for PNA is the box forgetting the authroisation and/or a drop in SQ.<br /><br />With the Arabs and Greeks used to get PNA due to them changing the Freq/SR to get the FTA Arabic and ERT of the Globecast transponder.
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#19896
Tue 31 Jan 2006 03:14:PM
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Joined: Jun 2005
Posts: 224
Mission Specialist Level 1
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OP
Mission Specialist Level 1
Joined: Jun 2005
Posts: 224 |
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