I understand you will provide the infomation as it comes.<br /><br />However you have to understand it is hard to explain this situation, with little info, to an older couple of ethnic background who are irate that something they paid for, that was NOT provided to them by UBI, is being "asked for" by UBI just because they have made the business decision to improve their encryption.<br /><br />They feel that UBI has no right to take something they purchased from somwehre else, even if they are being provided the new box in return. Their opinion is that if UBI want to provide a good, professional service, and want their customers to be happy, they should simply provide the box no questions asked.<br /><br />They've got it stuck in their heads that UBI are planning to pull some shifty financially with these old boxes, (i.e. profit off these old boxes) in a similar manner that TARBS profitted off many friends of theirs.<br /><br />As you can see it makes explaining things difficult. <img border="0" title="" alt="[Frown]" src="images/icons/default/frown.gif" /> <br /><br />RATLSNAKE