Liski,<br /><br />If UBI did not follow in the footsteps of the former TARBS business-practice-wise, then they would be no concern for someone like the ACCC. How you see this is as a threat I do not understand, because as a consumer or any product or service in this country it is my right, like everyone's, to contact the ACCC is the need arises.<br /><br />I'll leave the conversation here, because as far as I'm concerned, this time could be better spent by you, working with the company to fix this issue before it becomes a bigger issue, as more and more people are brought onto the new system.<br /><br />RATLSNAKE