G'Day People,<br /><br />I am in the process of getting ADSL at Cashmere and anticipate no problems, since two other people in my street already have it.<br /><br />However, like any large organisation, Telstra managed to get it wrong in converting my ISDN back to a standard line.<br /><br />I had two lines before I got ISDN because I have a life threatening ilness and can not afford to be crawling around the floor swapping over internet and telephone lines in an emergency.<br /><br />Telstra obviously believes that the only reason people have two lines is so that they can have 128K ISDN and therefore disconnect the second line as naturally as the sun comes up in the morning.<br /><br />So they did not bother to ask me or tell me that they would do so, I only found out when I got home and went to plug in my old dial up modem.<br /><br />When I contacted Telstra, I was told that it would take four days to reconnect the line, even with a medical priority.<br /><br />I explained to them that there was an escalation process they could follow to get it connected the next day, which worried them that I knew about it, and they undertook to do so.<br /><br />Despite dealing with several different people on different days,each of whom gave the same comitments, it took the full four days to get the line re-connected (to the outside of the house), even with medical priority.<br /><br />However, it still wasn't connected at the socket, so it took an after hours callout as well, because the tech who disconnected the line did so inside the wall behind the socket.<br /><br />As a result, I have had a an official complaint raised in QUESTUS (Telstra's regulatory imposed complaint recording process that replaces CICERO)<br /><br />I can only hope TPG do their bit better.<br /><br />Gazza