Yes I understand that.

Case workers do take their bad habits with them and this in turn impacts on the offices they move to. They also leave their bad habits behind for workers to aspire to in the offices they left.

I think (and this is just my opinion) that regardless of how many boxes a user ticks, it's about the office being checked off not how many users have checked offices off.

I've dealt with 2 offices and one is worse than the other - but the both have had the same workers in them.

But I think we are all in the same boat. At some point all of our case workers are going to move - or a new office will be opened elsewhere that will pool a good amount of the most vile case workers in it.