Yes I know exactly what you mean... When you get to Z they refer you back to D or C.

The say thing is that there is a process.

Oh, DoCS will happily let a parent know they can appeal or they can complain (and might I add that not all CSOs tell parents this) but they won't let you know that there is a process that needs to be followed correctly and the risk of being fobbed off is always there and always constant.

The sad fact is that the higher rungs of the ladder assume that those at the bottom have done their job properly and that the child is definitely in need of protection or intervention is necessary.

The sad truth is that those on the bottom rungs rarely do their job properly.